How can I order?

To order a jewellery piece please use the our shopping cart by clicking the Add to Cart button for each jewellery piece you would like to buy. We use Paypal for processing transactions and it is a fast free secure payment method.
Or you can use our Order Form to submit your order. Alternatively if you feel unsure please email your order or call us.
Please note the name of the jewellery piece and your requirements with your order.

If you have any queries at all please phone us. Please feel welcome to come and visit us at:

Shacara Beaded Jewellery
(Upstairs from Woolybutt Knitting)
45 Greville Rd Rosanna Vic. 3084
or email or phone your order through.

Opening hours:
Friday: 2pm - 5pm
Saturday: 10am - 1pm
Other times by appointment

Please ring or email for an appointment outside these hours:
Ph: (03) 9459 8767 - Mobile: 0431 486 558
Email: shacar@optusnet.com.au

How long does it take to receive my order?

All orders are handcrafted specially to order and take 3 - 4 weeks. If an item is in stock it will be dispatched within two business days. You will be emailed to let you know when your order has been sent.

Rush orders can sometimes be done. Just let us know and we'll do our best to accommodate your rush request. Remember to allow plenty of time for your order.
We get really busy in peak wedding season - August through to April - so please give us as much notice as you can.

What is your returns policy?

If for any reason you are not completely satisfied with your purchase, please return by Express Post properly packaged & state whether you would like a refund or exchange. Please note, items must be returned in the original packaging within 7 days of receipt of your order to receive an exchange or refund. Exchanges or credit note apply after 7 days.

Earrings cannot be returned for hygienic reasons. There is no refund or exchange on custom orders or bespoke orders as these are specially commissioned items tailor made to the individual & cannot be re-sold. Items returned after a wedding or special occasion cannot be refunded or exchanged or credited

In the unusual circumstance where an item is found to be faulty, please return and refunds will cover the cost of the item & all postage costs.

Wear & care of your jewellery

We want you to enjoy your jewellery for a long time. To preserve the life of your handcrafted jewellery, always wear it gently & avoid catching your jewellery pieces to avoid breakages. We recommend storing your jewellery piece away from light & air & purfumes & sprays to keep the jewellery looking as new as when you purchsed it.

Can I customize my order?

Shacara Beaded Jewellery also welcomes made to order commissions. Most jewellery pieces can be made
in most of the Swarovski Crystals, pearls or gemstones that are available.

Do you offer a design service?

A full bespoke jewellery design service is also available, enabling the bride to custom design her jewellery
ensemble for all the wedding party in one place.

How do I pay for custom design or bespoke orders?

A 50% deposit (non re-fundable) is required upon agreement to place a jewellery order. Payment may be made by direct bank deposit, cheque, money order or credit card. Funds must clear if paying by cheque or direct deposit before work commences on your order.

Is your online payment system secure?

Shacara uses Paypal which is a fast free secure way of doing online payments. We never see your private details and you will receive an email when your payment has been processed. You do not need a Paypal account to pay with Paypal

Do you ship internationally?

Yes we do but please contact us first if you are outside Australia. Our shopping cart currently is set up for online orders from Australia only. We will be adding the facility to accept online international payments in the near future. Please email us for offline payment methods for international orders.

How much does shipping & postage cost?